Ermada LogiCore
Account & Data Deletion
This page applies to the Ermada LogiCore mobile app (Android and iOS package id
com.ermadagroup.logicore) and the web platform. Developer: Ermada Group.
You can request deletion of your account and associated personal data using the steps below —
sign in to the mobile app to submit a deletion request directly.
How to request deletion
- Submit a request in the mobile app Open Account & Security → Delete my account, enter your current password, and submit the request. You can track its status on the same screen. If you cannot access your account, use the e-mail option below.
- Send an e-mail if you cannot sign in Write to info@ermadagroup.com with the subject "Account Deletion Request". The link opens a pre-filled draft.
-
Include these details
Full name, the e-mail address registered to the account, your workspace address
(
company.ermadalogicore.com) and the scope: full account deletion or specific data only. - Identity verification Sending the request from the e-mail address registered to your account is enough. If you write from a different address we may ask for additional verification, so that nobody else can delete your data.
- Confirmation An administrator reviews your request. Once approved, account access is disabled immediately. Your account and personal data are deleted from the live system three months after approval. Business records subject to legal retention are kept without your identity. A rejection reason appears in the app.
If you are a corporate user
LogiCore accounts are usually created by your employer. Your workspace administrator can also deactivate or delete your account directly, which is often the fastest route. If you send the request to us, we handle the process on your behalf.
Data that is deleted
- Account and profile data: name, e-mail, phone, username, role
- Authentication data: password hash, two-factor records, passkey/device key records
- Sessions and device records — all active sessions are terminated
- Push notification tokens and notification preferences
- Local app data on your device (removed entirely when you uninstall the app)
Data that is retained for a period
The following cannot be deleted immediately because of legal obligations or legitimate interests. Personal links are removed where possible and the records are destroyed once the period ends.
| Data | Reason | Period |
|---|---|---|
| Your employer's operational records (jobs, trips, containers, documents, expenses) | The customer company is the controller and must keep commercial records | Statutory retention (commercial records 10 years, tax documents 5 years) |
| Invoicing and payment records | Tax legislation | 5 years |
| Security and access logs | Abuse prevention and evidentiary duty | Up to 12 months |
| The deletion request correspondence | Proof that the request was fulfilled | 3 years |
| Copies inside backups | Backup rotation must complete technically | Live-system deletion does not immediately erase backup copies; they expire under the backup retention policy |
Deleting only specific data
You can keep your account and ask us to delete specific data instead — for example uploaded photos, location entries or your push notification token. Just name the data type in your e-mail.
Does uninstalling the app delete my account?
No. Uninstalling removes only the local data on your device; the server-side account stays active. Send the request described above to delete the account itself.
Related documents
Ready to send your request?
Use Account & Security → Delete my account in the app. If you cannot sign in, write to info@ermadagroup.com.