Terms of Service & End User Licence Agreement

1. Parties and definitions

• Service: the Ermada LogiCore web platform, its APIs and mobile app.
• Customer: the company that opens a workspace and subscribes to the service.
• User: an individual authorised by the Customer with an account.
• Workspace: the Customer's isolated area at company.ermadalogicore.com.

Where a separate subscription agreement exists between the Customer and Ermada Group, that agreement prevails in case of conflict; these terms complete the end-user relationship.

2. Licence and scope

Ermada Group grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use the Service for your employer's business purposes during the subscription term. For the mobile app the licence applies together with the usage rules of the store you downloaded it from and covers devices you own or control.

You may not:

• copy, rent, sell, sublicense the software or give third parties access to it;
• reverse engineer, decompile or circumvent protection mechanisms;
• generate excessive load with automated tools or run unauthorised security testing;
• use the Service to build a competing product.

3. Account and security

• Credentials are personal and must not be shared; you are responsible for activity under your account.
• Keep your password confidential and report any suspected unauthorised access without delay.
• Your workspace administrator may create, modify, suspend or close your account.
• The Service is not intended for anyone under 18.

4. Acceptable use

• Do not use the Service unlawfully or in breach of third-party rights.
• Do not upload malware, access other people's data without authorisation or disrupt system integrity.
• You are responsible for the content you upload and its lawfulness.
• Use location, camera and NFC features only for business purposes and with the knowledge of the people involved.

5. Customer data

Data uploaded into a workspace belongs to the Customer. Ermada Group acts as a processor and uses the data only to provide the Service, keep it secure and meet legal obligations, as described in the Privacy Policy. The Customer is responsible for informing its own staff and obtaining any consents required.

6. Availability and changes

• We use reasonable efforts to keep the Service available and secure; uptime commitments require a separate SLA.
• We announce planned maintenance in advance where practicable.
• Features may be added, changed or removed; material changes are announced beforehand.
• Older app versions may be required to update for security or compatibility reasons.

7. Fees

The mobile app is free to download and contains no in-app purchases and no advertising. Access to the Service depends on the Customer's subscription; pricing and payment terms are set in that agreement. No charges are billed to you directly as an end user.

8. Intellectual property

All rights in the software, source code, interface design, trademarks, logos and documentation belong to Ermada Group. These terms grant a limited right of use, not ownership. Third-party components remain subject to their own licences. We may use feedback you provide to improve the product free of charge.

9. Disclaimer of warranties

To the maximum extent permitted by law the Service is provided "as is". We do not warrant that it will be error-free or uninterrupted, that it fits a particular purpose, or that third-party services (maps, notifications, e-mail, mobile operating systems) will remain available. Mandatory consumer rights are unaffected.

10. Limitation of liability

To the maximum extent permitted by law we are not liable for indirect damages, loss of profit, business interruption, data loss or reputational harm. Our total liability is limited to the subscription fees paid by the relevant Customer in the 12 months preceding the event. Wilful misconduct, gross negligence and liability that cannot be limited by law are excluded from this cap.

11. Suspension and termination

• We may suspend or terminate access for breach of these terms, security threats or unlawful use.
• When the Customer's subscription ends, workspace access closes and data is handled per the retention policy.
• You may request deletion of your account through the Account & Data Deletion page.

12. Store specific terms

Apple App Store

• This agreement is concluded between you and Ermada Group only, not with Apple.
• Ermada Group is solely responsible for the app and its content, maintenance and support; Apple has no obligation to furnish maintenance or support services.
• If the app fails to conform to any applicable warranty you may notify Apple, and Apple may refund the purchase price; to the maximum extent permitted by law Apple has no other warranty obligation.
• Ermada Group is responsible for addressing product liability claims, consumer protection compliance and third-party intellectual property claims relating to the app.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not listed on any U.S. Government prohibited or restricted party list.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Google Play

• Distribution is subject to the Google Play Terms of Service; Google is not a party to this agreement.
• The app contains no in-app purchases and no advertising.
• The app is published in compliance with the Google Play Developer Program Policies.

13. Governing law

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of [Istanbul Anadolu] have jurisdiction. If you use the Service as a consumer, your right to apply to consumer arbitration committees and consumer courts remains reserved.

14. Contact and changes

These terms may be updated; material changes are announced in the app or by e-mail before they take effect. The current version is always published here. Questions: info@ermadagroup.com — Support.