Support

Contact us

General support

info@ermadagroup.com
Answered weekdays 09:00–18:00 (UTC+3).

Account and access

For passwords, permissions and workspace access, contact your company's LogiCore administrator first.

Privacy requests

See Account & Data Deletion and the Privacy Policy.

Security reports

Found a vulnerability? Write with the subject "Security Report" and give us time to respond before public disclosure.

What to include

Your workspace address (company.ermadalogicore.com) and account e-mail
App version (mobile: Settings › About)
Device model and OS version
Step-by-step description and a screenshot if possible
The exact error message and the time it occurred

Common issues

I cannot sign in

Check the workspace address — every company has its own.
Use the reset link on the sign-in screen if you forgot your password.
Your account may have been deactivated by your administrator.
Repeated failed attempts trigger a short security lockout; wait a few minutes and retry.

Notifications do not arrive

Confirm the notification permission is granted in device settings.
Battery optimisation may restrict the app; add LogiCore to the exceptions.
Signing out and back in refreshes the notification registration.

Location is not captured

Device location services must be on and the app needs "while using the app" permission.
Accuracy drops indoors; wait a few seconds outdoors.
If you prefer not to share location, select the place manually in that step.

Photos or documents will not upload

Check camera and photo permissions.
On a weak connection uploads are queued and complete automatically once back online.
Large files take longer; keep the app open.

The app crashes or will not open

Install the latest version from the store; old versions can be blocked for security reasons.
Restart the device and try again.
If it persists, send us the time of the crash and your device details so we can match server-side logs.

System requirements

Platform	Minimum	Note
Android	Android 7.0 (API 24)	Google Play services required for push notifications
iOS	iOS 15.0	iPhone and iPad
Web panel	Current Chrome, Edge, Safari, Firefox	JavaScript and cookies must be enabled

Getting an account

LogiCore is a business product: accounts are created by a workspace administrator or by invitation. To open a workspace for your company, write to us.